Refunds & Digital Content

Paid digital products can be ordered through Stripe Managed Payments. This policy explains cancellation, faults and future hosted access after a confirmed refund.

For digital content supplied online, a consumer will normally have an applicable 14-day cancellation period unless the right ends after supply begins in accordance with the Consumer Contracts Regulations.

Before immediate supply, checkout requires the customer to take an affirmative action to:

1. expressly agree to the digital content being supplied immediately; and
2. acknowledge that the applicable 14-day cancellation right will be lost once supply begins.

These acknowledgements are not pre-ticked. If immediate supply has not begun, or the required consent and acknowledgement were not properly obtained, the customer’s cancellation position may be different.

The loss of a change-of-mind cancellation right does not remove statutory rights. Digital content must meet the standards required by law, including being as described and meeting applicable quality and fitness requirements.

If paid content is faulty or does not conform to the contract, the customer may be entitled to an appropriate remedy under the Consumer Rights Act 2015. Depending on the circumstances, this can include repair or replacement and, where the statutory conditions are met, a price reduction or refund. Nothing in this policy limits those rights.

Customers will be able to contact support about:

• a corrupt or incomplete download;
• missing files or the wrong product being delivered;
• access or download problems;
• a product materially not matching its description; or
• a cancellation or refund question.

No specific response-time commitment is made.

When a full refund is confirmed by the payment provider, future access through Workforce Toolbox hosted download links may be withdrawn. This does not attempt to delete files already legitimately downloaded. A partial, pending or failed refund does not by itself withdraw the whole toolkit entitlement.

Stripe Managed Payments may provide transaction-level customer support and may process refunds through its own support flow. Workforce Toolbox will still assist with product and download concerns through the support contact below.

Rota Essential and the included Workbook are paid digital content intended for immediate electronic supply once the product is available. Checkout will require the customer’s unticked express consent to immediate supply and acknowledgement that the 14-day change-of-mind cancellation right is lost once supply begins. This does not affect statutory rights where the digital content is faulty or does not match its description.

Following an appropriate confirmed full refund, the Rota Essential licence, future protected downloads and updates may be revoked. Workforce Toolbox will not remotely delete software, the Workbook or rota data already stored locally.

Email sales@workforcetoolbox.co.uk or use the guidance on the Contact & Support page.

• GOV.UK: Online and distance selling
• Consumer Contracts Regulations 2013, regulation 37
• Consumer Rights Act 2015, digital content